Pick the support plan to keep you running

Preventative Maintenance from £995 one-off fee
One-off extensive "Healthcheck" that's specifically tailored to the individual machine and has been designed by our in house technical team to ensure all the important points are covered. Everything that needs cleaning, greasing, calibrating, testing or replacing will be attended to by one of our fully trained engineers. Get Started
One-off "Healthcheck" that is specifically tailored to the individual machine Minimise the risk of unwanted downtime & maximise the efficiency of your printer Perform all necessary cleaning and waste removal Check condition of nozzle test Replace Absorption sponges, wipers, caps, dampers & pumps Grease all appropriate grease points Perform sensor, motor & solenoid tests Check/adjust head alignments & other mechanical adjustments Present you with a report of current machine ‘mileage’ Upgrade firmware if applicable Take a copy of current nozzle condition and backup of parameters Recommend any further work/parts required
Essential Warranty from £75 per month
A classic 'Extended warranty' style service contract, covering all engineer time and call-out fees. there is no limit to the number of breakdown call-outs you receive. This gives your company the ability to forecast the amount spent on printer service per year, which will help you stay cost-effective and give you peace of mind of not having unexpected repair costs. Get Started
Priority response to breakdowns and failures Unlimited Engineer callout & labour included One free 'checkup' visit per year (approximately half way through the annual term) Minimise unexpected repair costs Manufacturer’s original parts Fully trained engineers Telephone, email and remote dial-in support from our help desk Parts charged at normal rate Telephone support during normal working hours Support via email during normal working hours Remote dial-in support during normal working hours Flexible Payment Options
Premium from £125 per month
Combining all our service offerings together with some extra added bonuses. A service contract where you know from the start exactly what you’d be getting for your money that greatly reduced the chances of your machine breaking down in the first place and still covers the cost of engineer time if the machine did break down unexpectedly. Get Started
Priority response to urgent breakdowns Unlimited Engineer callout & labour included One 'healthcheck' preventative maintenance visit per year including all consumable parts One additional ‘check up’ maintenance visit per year, for added peace of mind Engineer time included for any additional visits required Minimise unexpected repair costs Manufacturer’s original parts Fully trained engineers Priority telephone & email response via dedicated email address and direct-dial number, exclusively for members Parts charged at normal rate Flexible Payment Options Access to the ‘customer portal’ to view existing and historical job reports, and log new jobs directly Free access to any new or updated profiles and machine firmware

Support Plan FAQ's

Which service plan would suit my company best?

From our classic ‘Essential Warranty’ covering all engineer time, to ‘Healthcheck’ preventative maintenance packages designed to get your machine running more reliably and reduce unexpected downtime, or our flagship ‘Premium Membership’ that combines all our service offerings with some added bonuses. If you’re not sure what you need you can get in touch with us to discuss your specific needs further & find the best service plan for you.

How frequently do I need to make payments?

This is completely up to you, for both our Essential & Premium service plans we accept payments monthly, quarterly, bi-annually or yearly with not impact upon the overall cost of the service. Feel free to discuss this further to find the best payment set up for your company.

What is preventative maintenance?

Preventative maintenance, or planned maintenance, is the process of making sure that equipment is operating at peak efficiency at all times. In the short term, this means minor problems can be detected and solved before they become a major problem. And in the long term, preventative maintenance helps you get the most from your equipment for longer.

Think about your car. Most people don’t wait until it breaks down before getting it serviced. Instead, you book it in for a service every 12,000 miles or so. The same approach should apply to the equipment you rely on to generate your income and yet, some companies wait until their equipment fails before doing anything about it.

On the surface, you might think that breakdown repair has the edge. After all, you only need to budget for the one-time expense of repair and parts, right? Wrong. The cost of breakdown repair extends far beyond the repair labour and materials. Because a breakdown is never planned, it causes production to stop for an undetermined period. For every minute that production stops, the company is losing money. It may miss deadlines, which impacts the rest of the supply chain and can increase the risk of losing customers. It’s no surprise then that the true cost of a machine breakdown has been estimated as between 5 to 15 times the preventative maintenance costs.

It’s not only the downtime that costs the business; if equipment starts to wear without detection, you may be producing items with unacceptable quality without realising it. Before long, this will erode customer and consumer trust in your products and brand.

By maintaining your equipment on a regular basis, you are also ensuring you get the most out of it. Because it’s working more efficiently, you ultimately benefit from a lower total cost of ownership (TCO) and a stronger return on investment (ROI) in the long run.

Is there a pay-as-you-go system available?

Yes, Some customers want the option to just pay for engineer time on an ‘pay-as-you-go’ basis when they need it, for greater financial flexibility.

We provide chargeable engineer visits at a competitive rate which gives you access to the same levels of engineer expertise as all our other service offerings.